Manchester Carers Centre



We, Manchester Carers Centre (MCC), are the ‘controllers’ of the information which we collect about you (‘personal data’). Being controllers of your personal data, we are responsible for how your data is processed. The word ‘process’ covers most things that can be done with personal data, including collection, storage, use and destruction of that data.

This notice explains why and how we process your data, and explains the rights you have around your data, including the right to access it, and to object to the way it is processed. Please see the section on ‘Your rights as a data subject’ for more information.

We are a charity and our contact details are:

Address: Bridge 5 Mill, 22A Beswick Street, Ancoats, Manchester, M4 7HR
Telephone number: 0161 27 27 27 0

Personal data

‘Personal data’ is any information that relates to a living, identifiable person. This data can include your name, contact details, and other information we gather as part of our relationship with you.

It can also include ‘special categories’ of data, which is information about a person’s race or ethnic origin, religious, political or other beliefs, physical or mental health, trade union membership, genetic or biometric data, sex life or sexual orientation. The collection and use of these types of data is subject to strict controls. Similarly, information about criminal convictions and offences is also limited in the way it can be processed.

We are committed to protecting your personal data, whether it is ‘special categories’ or not, and we only process data if we need to for a specific purpose, as explained below.

We collect your personal data mostly through our contact with you, and the data is usually provided by you, but in some instances we may receive data about you from other people/organisations. We will explain when this might happen in this Notice.

Your data and how and why we process it

In general terms, we process your data in order to manage our relationship with you. The table below lists more specific purposes for processing your data, and the legal basis for each type of processing.

Data processing Legal basis for processing
Employees: Appointments or removals, pay, discipline. Contract – This data needs to be processed in order to fulfil the contract agreed to when the employee started working for MCC.
Employees: Pensions. Legal Obligation – it is a legal obligation for all employers to enrol their employees in a pension scheme.
Monitoring of employees: CCTV, monitoring emails, etc. Legitimate Interest – ensuring the safety of the organisation and the employees.
Photographs: Of employees and service users. Consent – No photos from which an individual can be identified on will be posted on Social Media and shared with third parties unless explicit consent has been given and a consent form signed.
Professionals: Accessing our services and referring Carers – Contact details, name, place of work, job role. Consent – We need these details in order to stay in contact with professionals and to process referrals they bring to us.
Carers: Becoming a member of MCC and accessing our services – Personal details, family lifestyle and social circumstances, membership details. Consent – We need to collect these details in order to provide Carers with our services.
Carers: Receiving information on upcoming opportunities and activities. Consent – To keep Carers up to date with what is going on at the Centre and how they can get involved, through emails, SMS, telephone calls and post.

At times, we may further process data which we have already collected. We will only do this if the new purpose for processing it further is compatible with the original purpose that the data was collected for. We will tell you about any further processing before carrying it out.

Personal data received from third parties

This is a list of your personal data that we may receive from other people or organisations.

Data Source
Personal Details (Name, D.O.B, Address, contact details)
Family, lifestyle and social circumstances.
Professionals referring Carers (i.e. GPs, Nurses, Psychiatrists)

Who we share your data with

For some processing purposes we share your data with third parties. This is a list of the information we may share with external recipients, and for what purpose:

Recipients of your data Purpose for sharing
HMRC Salaries, Tax Code, National Insurance – for payment of tax
TLL Accountants Payroll – for employees to get paid
Apex Provide our computer servers
Database Contractor To solve issues, update and improve our database
Manchester City Council Anonymised data about our service users – to complete monitoring in order to receive our funding.
Clinical Commissioning Group Anonymised data about our service users – to complete monitoring in order to receive our funding
Organisations who have awarded us grants Anonymised data about our service users – to complete monitoring in order to receive our funding
Other Carer Centres Service User contact information – to refer the service user to an appropriate service
Other Local Charities Service User contact information – to refer the service user to an appropriate service

How long we keep your data

At Manchester Carers Centre we have various legal retention periods that we must follow. If you wish to know the retention period for any information we hold on you please email us at or call the Centre on 0161 27 27 27 0.

Some retention periods are based on legal requirements while others take into account practical needs to keep the data.

Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete the data.

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